Open Dealer Exchange values its people above all else.

We are a technology hub focused on transforming the Automotive Finance & Insurance workflow. Each person here is focused on helping the world  experience a streamlined and accurate process when purchasing their vehicles. Regardless of role, the support to our company’s mission is unanimous – and successful, as a result!

Benefits and Perks

As the underlying foundation of our Culture philosophy, we truly value our people above all else.  What better way is there to show how much we care about our team members and their support than a robust benefits package!

Insurance

Open Dealer Exchange pays 80% of premiums for Health, Dental, and Vision Insurance and 100% of the premiums for Life Insurance, Short Term Disability, Long Term Disability, and AD&D Insurance.

401K

We want to help you plan for your future! Pre-tax and Roth 401K options available. Company match up to 4%, with no vesting schedule, and a free session with a retirement-focused financial analyst!

Paid Time Off

Don’t miss Bobby’s baseball game! We give generous PTO and flexibility so that you can recharge your batteries and spend time with those most important to you – your family and friends!

EAP

Sometimes you need a little help or advice to get over a speed bump, inside or outside of the office. Employee Assistance Program available to help with legal, financial, and work-life services.

Career Development

Through career planning, coaching, our learning management system, local training opportunities, and other programs, we strive to help our employees grow and develop their career.

Tuition Assistance

Growing and developing through education is a cornerstone to our strong workforce! Open Dealer Exchange will contribute up to $5,000 a year for tuition!

Well Being

Our benefits and internal programs stem from the idea of well-being. Health and stability in key areas add up to your whole-being: Financial health, Emotional health, Professional health, Physical health, Community health, and Social health.

Community Focus

ODE believes in giving back to the community. Our Corporate Responsibility Team is actively involved in philanthropic activities, coordinating company-wide fundraisers and volunteer opportunities throughout the year.

Career Opportunities

.NET Development Manager

Open Dealer Exchange (ODE) has a direct hire opportunity for a .NET Development Manager to join their team.  ODE is looking for someone with broad development knowledge and strong leadership experience.  The .NET Development Manager will lead the development team to enhance our web-based customer applications, web service suite, MS SQL database, and administrative application.

Job Description:

ODE is currently seeking an individual:

  • Experienced with mentoring and providing guidance to Application Developers.
  • Capable of directing and coordinating activities of a .NET Development composed of local and offshore development personnel.
  • Capable of working with Product Manager to define technical requirements and prioritize development efforts.
  • Capable of working with QA, IT Operations, and Infrastructure teams to implement high quality enhancements to existing technical solution.
  • That can understand and manage multiple standard SDLC (software development life cycles) for various application enhancements and system integrations.
  • Experienced with supervisory responsibilities in accordance with the organization’s policies, including:
    • Interviewing, hiring, and training new employees.
    • Planning, assigning, and directing work of team.
    • Appraising and formally evaluating performance.
    • Addressing all complaints and resolving problems.

This position requires the candidate to meet with customers and deliver technical solutions to sales and executive teams.

Responsibilities:

  • Work with the ODE technical leaders to develop high quality, mission critical, web-based and web service-based applications.
  • Willingness and aptitude for working with various new infrastructure technologies as needs arise.
  • Responsible for development and enhancement of web-based and web service-based applications.
  • Lead the development of web service integrations with new business customers.
  • Review internal processes, procedures, methodologies (Project Management, Software engineering, and Infrastructure engineering, etc.), standards and work with IT management to ensure process is repeatable and efficient.
  • Work with development team to establish standards, processes, and procedures.
  • Review software code to ensure quality and compliance with industry standards.
  • Review existing company technical documentation to ensure consistent professional results that can be utilized other team members.

Requirements:

  • Microsoft technologies, including .Net 4.7, C#, ASP.Net, ADO.Net, SQL, XML, HTML, JavaScript.
  • Web Services, Visual Studio 2017/2019, IIS, Content Versioning.
  • Database Management Systems: Microsoft SQL Server. Relational database analysis, design, and performance tuning.
  • Experience with .Net Core 3.1, Node.js/Webpack, and Vue JS is a plus.
  • Experience with Continuous Integration and DevOps practices is a plus.

 

Client Relationship Manager

Open Dealer Exchange (ODE) has a direct hire opportunity for a Client Relationship Manager (CRM) within their business unit, Deal Exchange. The CRM will be directly interacting with clients, partners, and internal teams. Deal Exchange is transforming the automotive retail industry with The Digital Deal® solutions, which are a range of product offerings that automate the automotive buying and financing process for consumers, dealers, and lenders. The Digital Deal® electronically links automotive dealerships with their lender partners for faster funding and improved user experience. The CRM is the subject matter expert who will own client relationships, support sales, delivery, and represent the client in product lifecycle of The Digital Deal® automotive finance solution.

Responsibilities

  • Creates and nurtures relationships to understand and meet client needs, support products as they mature in the client’s market, and provide best-in-class client
  • Actively seeks client and market feedback and stays up to date on industry trends and The CRM uses market knowledge to identify new product opportunities and influent product roadmap.
  • Work closely with partners, sales, technology, and product teams to execute the client product roadmap and implementation
  • Develop and present, internal and external, business cases for new features and functionality in support of client
  • Gather, understand, and document partner system
  • Coordinate and manage product delivery from kickoff through implementation & closure with clients, partners, and
  • Coordinate and manage product support and enhancements on behalf of client and other
  • Understand clients and market demands and opportunities that enhance our product strategy and increases revenue.
  • Additional responsibilities are required by the

Requirements

  • Proven experience in the ability to build and cultivate external client
  • Experience running client meetings, gathering requirements, collaborating on solutions, and resolving
  • Engage and promote continuous learning of industry
  • Must be able to work autonomously, adapt quickly to shifting priorities, and handle multiple projects and tasks
  • Strong analytical skills and ability to create alternative
  • Ability to establish and meet realistic schedules and deliverables, manage stakeholder expectations, and set priorities.
  • Must have 4 years of experience in any of the following areas:
    • Project Management
    • SDLC methodologies, Agile
    • Strongly prefer experience in automotive
    • Data specifications & Software testing
    • Business requirements and analysis
  • Requires computer proficiency in MS Office – Word, Excel, Visio, PowerPoint, SharePoint, and similar
  • Bachelor’s degree in Computer Science, Marketing, Business and/or applicable experience is strongly preferred.
  • Ability to travel up to 15%

Product Implementation Specialist

Open Dealer Exchange (ODE) has a direct hire opportunity for a Product Implementation Specialist. The Product Implementation Specialist will be directly interacting with clients, partners, and internal teams. The Product Implementation Specialist is the subject matter expert responsible for maintaining The Digital Deal® product to meet changing lender requirements. The Digital Deal® electronically links automotive dealerships with their lender partners for faster funding and improved user experience. This role requires the ability to deliver creative solutions in a fast-paced environment as well as understanding of the software development lifecycle.

Responsibilities

  • Manage support request schedules, priority, project plans, releases, and maintain metrics.
  • Troubleshoot issues and identify root cause of issues.
  • Understand workflow processes to define solutions and document business requirements.
  • Understand functional requirements to produce flow charts, process descriptions, use cases, user stories and data specifications.
  • Work with a variety of stakeholders (Client Relationship Managers, Developers, Product Owners, Vendor Partners) to create and release product updates.
  • Perform and document solution testing (regression, functional, UAT) as required.
  • Identify opportunities for process/solution improvements to improve product and user experience.
  • Provide communications and demo solutions to keep leadership and application development team abreast of product updates.

Requirements

  • Must be able to work autonomously, adapt quickly to shifting priorities, and handle multiple projects and tasks simultaneously.
  • Proven experience in delivering technology solutions on schedule.
  • Experience gathering requirements, collaborating on solutions, and resolving issues.
  • Strong analytical skills and ability to propose creative solutions.
  • Experience developing test cases and executing testing for both web and desktop applications.
  • Engage and promote continuous learning of industry trends.
  • Ability to establish and meet realistic schedules and deliverables, manage stakeholder expectations, and set priorities.
  • Strongly prefer experience in automotive finance.
  • Requires computer proficiency in MS Office – Word, Excel, Visio, PowerPoint, SharePoint and similar tools.
  • Bachelor’s degree in Computer Science, Business and/or applicable experience is strongly preferred
  • Must have 3+ years of experience in any of the following areas:
  • Project Management
  • SDLC methodologies, Agile
  • Business requirements and analysis
  • Data specification writing.
  • XML
  • Solution Testing

Director of Technology Operations

Open Dealer Exchange (ODE) has a direct hire opportunity for a Director of Technology Operations to join the Open Dealer Exchange technology team.  Ideal candidate will have a cross-functional technical background, strong leadership/mentoring skills and the ability to direct several teams, including IT Infrastructure, IT Operations and Corporate Security toward common goals.

The candidate will be focused on establishing technical solutions to meet the needs of our internal business partners while seeking opportunities to improve the existing system architecture.  This includes the performance, scalability, security and maintainability of our systems.  The Director of Operations will work closely with Senior IT Leaders to define Open Dealer Exchange’s IT strategy.

It is expected that the Director of Operations will work with other IT leaders to identify critical needs, research new products and technologies, and position our organization for greatest performance with minimal investment.  Security of ODE systems, protection of customer and employee data, stability, scalability, and building operational excellence are the primary concerns for the Director of Operations. The Director of Operations will be instrumental in the success of the ODE DevOps model.

 

Responsibilities

  • Guide and mentor department managers/supervisors, manage staffing plans, manage schedules/work plans, and define performance requirements
  • Serve as the leader overseeing operational policy and procedure development, issue and risk management, application change management and defect resolution
  • Analyze, develop and execute Open Dealer Exchange operational goals and objectives which impact the immediate delivery of end to end IT services
  • Serve as the point of escalation for all IT operational processes
  • Assuring the reliability and performance of all ODE products and services, including corporate and consumer services
  • Interfacing with product and IT managers to design technical solutions for strategic initiatives
  • Lead the Infrastructure Manager, Operations Manager and Security specialists to implement sustainable, stable and secured technical designs
  • Identify, design and support areas of integration between three lines of business
  • Develop metrics to measure team success and system performance
  • Work with Executive team to establish priorities for IT strategy
  • Analyze and select appropriate hardware solutions and technical architectures for production systems
  • Maintain an ongoing awareness of emerging trends and developments in technology that could impact Open Dealer Exchange
  • Maintain ongoing awareness of security best practices and standards

Job Requirements

  • Bachelor’s Degree in Computer Science or related field
  • 6+ years of IT Operations Management experience
  • 10+ years of Shared Services experience
  • Strong organization and prioritization skills.
  • Strong project management background and demonstrated experience leading multi-functional teams to deliver verifiable, impactful results.
  • Continuous improvement background including process improvement and DevOps experience is desired.
  • In-depth knowledge of Information Technology principles, theories, and concepts to manage functional areas and provide effective/efficient business solutions
  • Experience providing IT solutions in a highly secured environment
  • Experience providing IT solutions in a high volume, high performance environment
  • Strong leadership and mentoring skills, proven by a track record of success
  • Ability to troubleshoot and debug highly technical issues

Desired Skills

  • High degree of leadership competency demonstrated by working effectively across the organization at multiple levels and departments
  • Solid technical skills with ability to influence all levels of the organization
  • Capability to work independently with minimal guidance.
  • Excellent client communication skills. Demonstrated ability to interpret and communicate, both verbally and in writing, complex information in a clear and concise manner
  • Self-motivated and capable of working in a dynamic environment

Software Engineer in Test III

Open Dealer Exchange has a direct hire opportunity for a Software Engineer in Test to join our team. The ideal candidate will have a keen analytical mindset and the ability to identify and create new solutions that improve the quality and speed of our testing process.

The Software Engineer in Test will be focused on functional and integration testing using both manual and automated testing techniques throughout the Software Development Lifecycle (SDLC). This person will be motivated to work with business analysts and developers to ensure all requirement related deliverables are clearly understood and necessary testing is completed to ensure such requirements were met.

Responsibilities

  • Review internal processes, procedures, methodologies, standards and work with IT management to ensure processes are repeatable and efficient
  • Willingness and aptitude for working with various new infrastructure technologies as needs arise.
  • Review existing company technical documentation to ensure consistent professional results that can be utilized by other team members. Document application behaviors, results and issues where lacking.
  • Determine how to best test for new product and system features (manual and automated), as well as automation for regression tests. This includes UI testing and API testing
  • Design, implement and execute test plans and test cases in accordance with best practices and techniques and prepare test results for various test methods including black box, white box, stress/load, data integrity, security and automation
  • Track testing status and results and provide data reporting on defect/bugs, automation efficiencies and other significant indicators
  • Collaborate with the team to translate business requirements and functional specifications into test plans, test scripts and drive for high quality software practices
  • Collaborate across teams and departments to lead other QA in best practices for automation throughout our software development lifecycle that improves overall software reliability while minimizing overhead on development efforts
  • Create tools that improve efficiency of QA processes
  • Mentor less experienced QA team members

Job Requirements

  • Bachelors in Computer Science or related field, or equivalent work experience
  • 7 years working in Quality Assurance and Software Development with experience in manual testing as well as automated testing of web applications and web services.
  • Experience reading and comprehending .NET, JAVA, or other transferrable object oriented languages
  • Experience reading and writing SQL queries
  • SoapUI to test back-end distributed applications, experience strongly preferred
  • Experience in test plan and test case creation preferred
  • Experience in software development lifecycle including defect resolution process strongly preferred
  • Testing software technologies and standards such as SOAP and REST based web services, experience required
  • Experience with Selenium WebDriver using JAVA to test front-end web based applications strongly preferred
  • Ability to translate use cases and/or technical specifications into test cases
  • Candidates must have proven analytical ability and strong communication skills
  • Ability to write code for automated web testing tools, services and frameworks
  • Strong testing skills, proven by a track record of success
  • Ability to understand technical specifications
  • Ability to troubleshoot and debug technical processes

Desired Skills

  • Experience utilizing load testing tools such as jmeter, Taurus, etc
  • Experience executing and evaluating load test results
  • Experience working as part of an agile development team

Implementation Specialist

Open Dealer Exchange has a direct hire opportunity for an Implementation Specialist to join their team. 700Credit is the largest provider of credit and compliance solutions to the automotive industry today.700Credit is a dynamic, exciting place to work. We hire exceptional people and every one of them is empowered to think independently, to take initiative as an employee and to be innovative. 700Credit offers an excellent compensation/benefit package.

Summary

 

700 Credit is searching for a highly motivated Implementation Specialist to join our team. As an Implementation Specialist you are a key contributor in running our implementation process. As a member of the Implementation team you will be responsible for managing the implementation and training of our solutions for new and existing 700Credit clients. Ensuring that all activities occur on time, with a high level of dealer satisfaction, is critical.  You will use your experience and talents to analyze client needs, develop training and solutions tailored to the clients organization and ensure successful implementation of 700Credit services.

Responsibilities

 

  • Manage the implementation of new and existing clients from beginning-to-end
  • Partners with management and team to determine training needs for internal and external clients.
  • Provide guidance and support to clients on business process improvement and best practices during implementation in order to ensure high success and client adoption of the software.
  • Act as the primary point of contact for clients throughout implementation and for designated clients post implementation.
  • Act as an escalation point for client concerns and facilitate internal communications as needed during implementation process
  • Direct and perform follow-up as necessary to complete projects and elicit customer satisfaction.
  • Follow installation and implementation standards, project plans, and related documentation to ensure a high level of success during the implementation process.
  • Contribute as a positive member of the Implementation team by supporting all members of the team in a productive and constructive manner.
  • Conducts training sessions with clients as a part of implementation process.
  • Track and record all communications with clients.
  • Exchange routine information with members of setup, implementation, and support team, including priorities, timeliness and issues as they arise.

Experience, Skills, and Knowledge

  • 1 to 3 years of experience working in a client service/customer service environment
  • High School diploma or equivalent in education and experience. Bachelor’s degree preferred
  • Proven ability to maintain focus and work effectively with multiple demands
  • Ability to work independently and as a team to accomplish tasks
  • Strong client relationship skills
  • Must be comfortable working in a performance based and structured environment while demonstrating high ethical standards
  • Excellent communication skills both verbal and written
  • Must be able comfortable on the phone

Senior .NET Developer

Open Dealer Exchange (ODE) has a direct hire opportunity for a Senior. NET Developer to join their team! We are looking for someone with advanced development knowledge and experience in Microsoft development technologies. The Senior .NET Developer will support and enhance customer applications, web services, MS SQL database, and administrative applications.

This position requires the candidate to work with the development team to deliver complex technical solutions to support organizational growth. The ideal candidate should have strong knowledge in object-oriented programming and application architecture. Candidate should be capable of supporting comprehensive and complex enterprise solutions. The candidate must assist in application delivery using standard SDLC (software development life cycle) for application enhancements, fixes, and system integrations.

Responsibilities

  • Assist with full software life cycle (SLC) of various application enhancements.
  • Responsible for support and administration of web service-based applications.
  • Assist in development of web service integrations with new business customers.
  • Assist in development of custom reports with business stakeholders.
  • Assist with building internal processes, procedures, and methodologies, and work with Senior Developers to ensure process is repeatable and efficient.
  • Review software code to ensure compliance with established standards.
  • Assist with documenting new application development standards.
  • Build and execute test plans and scripts as required. Document application behaviors, results, and issues.
  • Utilize company configuration management practices for code check in/check out, version control, and overall management.
  • Provide leadership and mentorship to development team members.
  • Partner with the Development Manager in analyzing, estimating, and assigning work.

Required:

  • 8+ years of .Net and C# professional development experience.
  • Experience in various webservices and architectures.
  • Experience in designing application databases and performance turning SQL server queries.
  • Experience in designing and architecting applications.
  • Skilled in using Visual studio and SQL server management studio.
  • Experience in Web Development and in developing and understanding web services.
  • Working knowledge of Git.
  • Willingness and aptitude for working with various new infrastructure technologies as needs arise.

Java Developer

Direct hire opportunity for a Java Developer to join the team. We’re looking for someone with broad development experience and in-depth technical knowledge. This role requires working closely with the product owners to develop cutting edge solutions for the automotive F&I industry. The candidate must be capable of designing, developing, and owning complex, enterprise-scale web applications. This position will play an integral role in the growth of the Deal Exchange line of business.

Responsibilities

  • Assist with full development life cycle (SDLC) of various application
  • Willingness and aptitude for working with various new infrastructure technologies as needs arise.
  • Responsible for support and administration of web service-based
  • Assist in development of web service integrations with new business
  • Assist with building internal processes, procedures, and methodologies, and work with Development Leads to ensure process is repeatable and
  • Review software code to ensure compliance with established
  • Assist with documenting new application development
  • Build and execute unit tests as required. Document application behaviors, results, and
  • Utilize company configuration management practices for code check in/check out, version control, and overall

Requirements

  • 3+ years of experience developing enterprise web applications using Java 8+/J2EE is required.
  • 1+ years of experience designing databases and performance tuning SQL queries in SQL Server or any major RDBMS is required.
  • 3+ years of experience with Java development frameworks such as Spring/Spring Boot, Hibernate, JPA, etc. is required.
  • Experience developing SOAP, REST based web services is required.
  • Strong understanding of XSLT, XSD, WSDL, and JSON.
  • Experience with Maven is required.
  • Experience with UI development using HTML, Javascript, JQuery, Bootstrap, AJAX, Angular 7+, etc. is strongly preferred.
  • 1+ years of experience deploying applications on any enterprise application server, preferably JBoss 7.0 (or higher) is preferred.
  • Strong understanding of object-oriented analysis and design (OOAD)
  • Expert knowledge of coding best practices and proven experience enforcing them in a team environment.
  • Strong understanding of software development methodologies such as Agile.
  • Excellent written and verbal communication
  • Self-motivated and capable of working in a dynamic, collaborative

Desired Skills

  • Knowledge of version management, using tools like Git or
  • Experience with build tools Gradle and Ant.
  • Experience with Microsoft ADO.
  • Experience writing unit tests using JUnit.

Billing and Collections Specialist

Open Dealer Exchange has a direct hire opportunity for a Billing and Collections Specialist to join their team! As a business-to-business Billing and Collections Specialist your responsibilities will include answering incoming billing calls, making outgoing collection calls, and the processing of payments. Open Dealer Exchange is a rapidly growing technology company working to enhance the automotive buying experience.

Responsibilities

  • Manage incoming and outgoing phone calls and email invoice inquiries from customers
  • Prepare and distribute customer account statements
  • Review delinquent accounts and contact customers regarding overdue amounts to resolve billing related issues
  • Maintain accurate and organized customer files to properly document customer correspondence
  • Process and post payments and refunds to customer accounts
  • Perform other miscellaneous support functions as needed

Job Requirements

  • Positive demeanor and outstanding customer service skills
  • Excellent organizational skills and attention to detail
  • Strong teamwork skills and ability to work across multiple functional areas
  • Knowledge of billing and collections procedures
  • Must have excellent communication and interpersonal skills
  • HS diploma required; Associate’s or Bachelor’s degree preferred

What we offer

  • Opportunity to learn about the automotive finance industry
  • Frequent training and team building events
  • Strong Corporate Values of Accountability, Customer Centric, Teamwork, Integrity, and Vision (ACTIV)
  • Dynamic and inclusive work environment
  • Competitive Salary and Bonus potential
  • Generous PTO
  • Great benefits including BCBSM medical, dental, vision, and 401k match

Customer Support Specialist

Direct hire opportunity for a Level 2 Customer Support Specialist to join our team.  The Customer Support Specialist will provide a resolution to our end users by diagnosing and finding solutions to their problem. The Customer Support Specialist will also handle second tier technical support.  Support will be provided by clearly communicating technical solutions in a user friendly, professional manner.

Responsibilities

  • Handle Level 1 Support cases escalates to Level 2
  • Work closely with Affiliate Integrations Specialists and handle Setup Requests as needed
  • Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services
  • Escalate and hand off any development issues as appropriate
  • Document customer interactions in case management tool
  • Monitor various system reports and provide resolution to issues as applicable
  • Assist in training new customer support specialists
  • Stay current with the solutions database, system information, changes, and updates
  • Offer alternative solutions where appropriate with the objective of retaining the customers’ business and identifying leads for the sales team
  • After-hours support, as needed

Preferred Qualifications

  • 3 to 5 years of experience working in a customer service environment
  • Demonstrated ability to troubleshoot and diagnose diverse technical issues
  • Proven ability to maintain focus and prioritize multiple demands
  • Ability to work independently and as a team to accomplish tasks
  • Strong client relationship skills
  • Case management and CRM experience a plus
  • Must be comfortable working in a performance based and structured environment while demonstrating high ethical standards
  • Excellent communication skills both verbal and written
  • Bachelor’s degree or equivalent combination of education and experience is preferred

Account Specialist

Direct hire opportunity for an Account Specialist to join the team. This position will support client and affiliate engagement through data discovery, presentation, and supporting campaigns. The Account Specialist will work with the PEN Account Director and facilitate activities with Clients to promote best practices and assist Provider Agents as they work with Dealers.

Provider Exchange Network (PEN) is a service provider that helps streamline the sales and registration of automobile aftermarket and insurance products. PEN provides real time transaction integration services to leading dealership software applications. Our audience is the auto F&I product providers, not the dealerships themselves. PEN is a subsidiary of ODE.

Responsibilities:

  • Support client account projects and tasks to help engage Providers and Agents to increase transaction growth within the PEN
  • Help empower Providers and their Agents to promote dealer onboarding and utilization efforts through information and education processes with resources developed by PEN Services
  • Provide direct account support as needed to designated client accounts
  • Manage creation and distribution of monthly data reporting to measure dealer performance and recommend best practices to Providers and their Agents

Job Requirements:

  • Minimum 2 years of experience in any of the following areas:
  • Client Account Management
  • Sales or Marketing
  • Training
  • Project Management
  • Automotive Retailing, Automotive Retail Technology
  • Excellent interpersonal skills
  • Organized and effective at independently managing workload and measurable tasks
  • Ability to establish and meet realistic schedules and deliverables, and set priorities
  • Experience using desktop software such as MS Office, SharePoint, CRM, SmartSheet
  • Experience with analysis and productivity tools SmartSheet and MS PowerBI or dashboard software
  • Dealership, specifically Finance & Insurance experience a strong plus
  • Bachelor’s degree in Marketing, Business, or related fields preferred
  • Travel up to 5% possible, but not required 5% (1-2 events per year)

Client Onboarding Specialist

Direct hire opportunity for a Client Onboarding Specialist to join the team!

The Compliance Coordinator is responsible for ensuring that the company and its clients are in compliance with our vendor partners’ requirements.  The Compliance Coordinator also helps onboard new customers, handles consumer dispute processing, and handles customer case tracking.

700Credit is the largest provider of credit and compliance solutions to the automotive industry today. 700Credit is a dynamic, exciting place to work! We hire exceptional people and every one of them is empowered to think independently, to take initiative as an employee and to be innovative. 700Credit offers an excellent compensation/benefit package.

Responsibilities

  • Work together with other support personnel to jointly execute the onboarding of new customers
  • Understand the detailed requirements of all vendor partners, ensuring we are meeting all requirements
  • Work with the sales team and customers to gather required contracts, information, and documentation
  • Set up new customers in the system, and maintain product and pricing information
  • Work with team of customer support personnel to field in-bound customer service calls and handle disputes

Experience, Skills, and Knowledge

  • 2+ years of experience in customer support, sales support, mortgage processing, or similar position strongly preferred
  • Highly organized and high attention to detail
  • Excellent communication and customer service skills
  • Highly accountable, flexible, and effective under pressure in a fast-paced environment.
  • Proven ability to multitask
  • Strong ability to work well in a team environment
  • Proficiency the in Microsoft Office suite
  • Salesforce CRM experience a plus

Want to Apply?

Our Hiring Process

  1. Apply online – select your dream job from the drop-down menu and submit your resume!
  2. Pre-employment Testing – A recruiter from Reynolds & Reynolds (our Parent company) will reach out to you with instructions to complete a personality and aptitude assessment. These tests can be completed at your convenience online.
  3. Recruiter Phone Screen – A recruiter from Reynolds and Reynolds will conduct a phone screen to ask more in-depth questions about your skills, ensuring we find the perfect match for you! You may be asked situational and behavioral questions.
  4. Office Visit – Once you have been matched by your recruiter to your perfect role, you will be contacted by Open Dealer Exchange to schedule an office visit where you will complete a shortened version of the initial assessment, followed by an in-person interview with the hiring manager.
  5. This is your chance to experience Open Dealer Exchange first-hand – see the office, meet the team, and have all of your questions answered!
  6. Offer and background check!