Open Dealer Exchange values its people above all else.

We are a technology hub focused on transforming the Automotive Finance & Insurance workflow. Each person here is focused on helping the world  experience a streamlined and accurate process when purchasing their vehicles. Regardless of role, the support to our company’s mission is unanimous – and successful, as a result!

Benefits and Perks

As the underlying foundation of our Culture philosophy, we truly value our people above all else.  What better way is there to show how much we care about our team members and their support than a robust benefits package!

Insurance

Open Dealer Exchange pays 80% of premiums for Health, Dental, and Vision Insurance and 100% of the premiums for Life Insurance, Short Term Disability, Long Term Disability, and AD&D Insurance.

401K

We want to help you plan for your future! Pre-tax and Roth 401K options available. Company match up to 4%, with no vesting schedule, and a free session with a retirement-focused financial analyst!

Paid Time Off

Don’t miss Bobby’s baseball game! We give generous PTO and flexibility so that you can recharge your batteries and spend time with those most important to you – your family and friends!

EAP

Sometimes you need a little help or advice to get over a speed bump, inside or outside of the office. Employee Assistance Program available to help with legal, financial, and work-life services.

Career Development

Through career planning, coaching, our learning management system, local training opportunities, and other programs, we strive to help our employees grow and develop their career.

Tuition Assistance

Growing and developing through education is a cornerstone to our strong workforce! Open Dealer Exchange will contribute up to $5,000 a year for tuition!

Well Being

Our benefits and internal programs stem from the idea of well-being. Health and stability in key areas add up to your whole-being: Financial health, Emotional health, Professional health, Physical health, Community health, and Social health.

Community Focus

ODE believes in giving back to the community. Our Corporate Responsibility Team is actively involved in philanthropic activities, coordinating company-wide fundraisers and volunteer opportunities throughout the year.

Career Opportunities

HR Coordinator

Open Dealer Exchange, LLC is seeking a Human Resources Coordinator to support its workforce in Farmington Hills, Michigan.   This position will handle HR-related functions including, but not limited to recruiting, onboarding, employee engagement, and general HR administrative support. As part of the HR team, the HR Coordinator will assist in additional HR responsibilities as necessary.

The ideal candidate will have experience in general HR functions, with a focus on recruiting, and will be able to interact and communicate well with employees across the organization.  The HR Coordinator will need to manage their time effectively, be detail oriented, a critical thinker, and be a problem solver. They must have the ability to provide excellent customer service to both their internal and external customers, including prospective candidates, third-party recruiters, hiring managers, and members of senior leadership.

Essential Job Functions

  • Coordinates hiring efforts including preparing job requisitions/descriptions, contacting candidates, arranging interviews and participating in recruiting activities such as career fairs, meet and greets, and networking events.
  • Coordinates and participates in onboarding sessions and orientations for all new hires.
  • Handles employment-related inquiries from candidates and employees, escalating complex and/or sensitive matters to the HR Manager
  • Manages and develops company brand via a variety of avenues (i.e. Glassdoor)
  • Creates and supports initiatives to increase employee engagement and promote our ACTIV culture
  • Prepares and maintains company organization charts, employee directory, and seating charts.
  • Handles administration for employee changes, such as salary, promotions, or position changes
  • Provides support in other HR functions as necessary

Preferred skills and experience

  • BS/BA Degree in Human Resources or equivalent preferred
  • Minimum of 2-4 years of experience in Human Resources or Recruiting working with professional-level talent
  • Broad understanding of issues and rules related to human resources
  • Experience interfacing with employment candidates combined with strong ability to sell the company
  • Must have a high level of discretion and the ability to maintain complete confidentiality with all HR matters
  • Working knowledge of Microsoft Office Suite and other PC applications, ability to adapt to new technology as it becomes available
  • Experience using an HRIS preferred

Product Specialist

The Product Specialist will be responsible for managing 700Credit products throughout their lifecycle and work closely with Dev/QA/Operations teams, Transformation Office, and Product Success Manager. Focus will be on technical development of products, identifying opportunities for organic growth, and maintaining awareness on competing products.

Responsibilities

  • Collaborate with internal cross-functional teams in identifying creative solutions to meet customer needs and address problem resolution
  • Co-manage 700Credit Release Management
  • Serve as Subject Matter Expert for products and services and troubleshoot customer / internal issues
  • Compile analysis of competing solutions in the market
  • Induce process improvements where operational efficiency can be gained
  • Work closely with IT Transformation Office and IT Project Managers
  • Participate in UI/UX design sessions to modernize 700Dealer interfaces

Experience, Skills, and Knowledge

  • 3+ year of professional and educational experience as a business analyst developing business requirements, process flows, etc.
  • Excellent teamwork skills, project management skills (including MS Project Plan experience), and ability to work independently
  • In depth understanding of complex systems in the software development space and SDLC
  • Ability work in a fast-paced environment
  • Practical understanding and experience in Agile methodology
  • Credit Reporting experience preferred (with major credit reporting agencies), but not required, including non-traditional / alternative data points
  • Auto Finance Industry (Lender and / or Dealer) is a plus

Desktop Support Engineer Level II

Direct hire opportunity for a Desktop Support Engineer (Level II) to join the Open Dealer Exchange team. Ideal candidate must have current desktop technology knowledge and experience, including laptops, telephony, Microsoft suite of software, and Microsoft Active Directory. Demonstrated delivery of customer service through excellent verbal and written communication skills required.

Responsibilities

  • Work all incidents, according to service level agreements, within the service desk system
  • Leverage enterprise desktop automation tools and recommend additional areas to automate
  • Support enterprise environment through Microsoft Active Directory, Microsoft Group Policy, DNS, and DHCP
  • Analyze and make recommendations for hardware and software solutions and standardization
  • Document and/or improve procedures relating to standards and polices
  • Maintain Asset Inventory of Hardware/Software and Licensing
  • Onboarding/Offboarding asset deliver, initial training and retrieval
  • Physical Security management
  • Other IT related duties as assigned
  • Special projects as assigned

Job Requirements

  • Associates degree in Computer Science or related computer discipline
  • Minimum of 4 years of experience working in Information Technology
  • Minimum of 2 years working in a desktop system support role
  • Will accept any suitable combination of education, training, or experience

Desired Skills

  • Hands-on experience in Microsoft enterprise environments
  • Hands-on experience with enterprise desktop automation tools
  • Hands-on experience using Microsoft Active Directory, Microsoft Group Policy, DNS, and DHCP
  • Working knowledge of office automation products and computer peripherals, such as printers and scanners
  • VoIP system management
  • Remote installation / management of endpoint computers
  • Analytics, problem solving, and troubleshooting skills.
  • Excellent written and verbal communication skills
  • Duo Mobile MFA
  • Proficient with Microsoft Office suite (Word, Excel, PowerPoint, Outlook)
  • Work in a collaborative team-oriented environment.
  • Team Lead experience

Key Accounts Manager

Open Dealer Exchange is looking for a Key Accounts Manager to join their team! The Key Accounts Manager is responsible for building and maintaining relationships with key decision makers operating within our designated Key Accounts. These strategic Dealerships and Groups are part of the automotive, Power Sports and RV industry. This candidate must be a well versed in strategic selling and can handle complexed sales and support environments. The Key Account Manager must have strong interpersonal skills and the ability to build relationships over the phone, and in person.

Responsibilities

  • Manage a portfolio of Key accounts
  • Establish strong, long-term relationship with C-Level leadership
  • Proactively Communicate and manage to specific timelines
  • Customize 700Credit product solutions to fit customerneeds
  • Create innovative ideas to suit customers need
  • Identify new opportunities with existing clients to achieve revenue growth
  • Deliver high impact meetings and presentations, both over the phone and in person, to key dealership personnel
  • Develop new strategies for customer retention
  • Act as the escalation point between key customers and internal teams
  • Identify and approach new potential strategic customers

Requirements

  • Strong familiarity with the automotive dealership sales and F&I process
  • Excellent communication skills and work ethic
  • An ability to address customer requests in a timely manner
  • Excellent prioritization and organization skills
  • Experience in identifying and working with key decision makers within high volume automotive dealerships and/or dealer groups
  • Ability to travel (as needed)

Preferred Qualifications

  • 5+ years B2B sales experience
  • 3+ years automotive industry sales experience
  • Experience with Salesforce
  • Microsoft office proficient
  • Knowledge of automotive credit reporting process

Product Implementation Specialist

Open Dealer Exchange (ODE) has a direct hire opportunity for a Product Implementation Specialist. The Product Implementation Specialist will be directly interacting with clients, partners, and internal teams. The Product Implementation Specialist is the subject matter expert responsible for maintaining The Digital Deal® product to meet changing lender requirements. The Digital Deal® electronically links automotive dealerships with their lender partners for faster funding and improved user experience. This role requires the ability to deliver creative solutions in a fast-paced environment as well as understanding of the software development lifecycle.

Responsibilities

  • Manage support request schedules, priority, project plans, releases, and maintain metrics.
  • Troubleshoot issues and identify root cause of issues.
  • Understand workflow processes to define solutions and document business requirements.
  • Understand functional requirements to produce flow charts, process descriptions, use cases, user stories and data specifications.
  • Work with a variety of stakeholders (Client Relationship Managers, Developers, Product Owners, Vendor Partners) to create and release product updates.
  • Perform and document solution testing (regression, functional, UAT) as required.
  • Identify opportunities for process/solution improvements to improve product and user experience.
  • Provide communications and demo solutions to keep leadership and application development team abreast of product updates.

Requirements

  • Must be able to work autonomously, adapt quickly to shifting priorities, and handle multiple projects and tasks simultaneously.
  • Proven experience in delivering technology solutions on schedule.
  • Experience gathering requirements, collaborating on solutions, and resolving issues.
  • Strong analytical skills and ability to propose creative solutions.
  • Experience developing test cases and executing testing for both web and desktop applications.
  • Engage and promote continuous learning of industry trends.
  • Ability to establish and meet realistic schedules and deliverables, manage stakeholder expectations, and set priorities.
  • Strongly prefer experience in automotive finance.
  • Requires computer proficiency in MS Office – Word, Excel, Visio, PowerPoint, SharePoint and similar tools.
  • Bachelor’s degree in Computer Science, Business and/or applicable experience is strongly preferred
  • Must have 3+ years of experience in any of the following areas:
  • Project Management
  • SDLC methodologies, Agile
  • Business requirements and analysis
  • Data specification writing.
  • XML
  • Solution Testing

GRC Analyst

Open Dealer Exchange (ODE) is seeking a direct hire for a GRC (Governance, Risk, and Compliance) Analyst to join their team. ODE is a software company building revolutionary Finance and Insurance technology in the automotive industry. This position will report directly to the GRC Manager and work collaboratively with the other parts of the company.

In this role, you will be joining the evolving GRC team as we constantly keep up with the rising demands of our third parties, compliance requirements, and the changing audit landscape. This is an exciting role as you will have to the opportunity to work in all GRC related activities. As a GRC team member, you will have the opportunity to support multiple processes including: Third Party Risk Management, Policy Management, Internal Controls, Third-Party Audits, Compliance, Corporate Risk Management, and Issue Management.

Responsibilities

  • Test IT/ELC controls to confirm whether controls are operating effectively and designed appropriately.
  • Lead and/or assist meetings on controls, narratives, failed controls, control request set-up, and creating risks for controls
  • Control review and testing
  • Coordinate with other Control Owners to provide audit evidence and resolve findings for Third-Party Assessments and ODE’s SOC1 audit
  • Create, track, and close issues associated with GRC related activities.
  • Other responsibilities as assigned.

Required Skills and Experience

  • A bachelor’s degree or equivalent work experience in the below areas
  • 1-5 years of experience in any of the following responsibilities, Internal Audit, Internal Controls, Risk Management, Compliance, Policy Management, Project Management, or Third-Party Risk Management
  • Strong organizational and multitasking skills
  • Excellent communication and detailed oriented skills

Preferred Skills and Experience

  • Experience with common compliance standards (SOX, SOC, PCI-DSS, ISO, CCPA, etc.)
  • Familiarity with IT security frameworks (ISO 27001, NIST, etc.) and testing IT internal controls and/or SOC 1 & 2 reports
  • Experience with AuditBoard, Agliloft, Microsoft Excel, SharePoint, or other tools to monitor and test controls and/or manage third-party assessments

Systems Engineer

Open Dealer Exchange has a direct hire opportunity for a Systems Engineer to join their team.  Ideal candidate must have broad data center technology knowledge and experience, including server, virtualization, network, and support of internally developed applications desired.

Responsibilities

  • Researching, piloting, integrating, and implementing new technologies
  • Work on multiple projects concurrently with shifting priorities and multiple constraints
  • Develop and build relationships with non-IT and IT customers
  • Support of all internally developed applications across three lines of business
  • Participate and facilitate outage resolution and develop root cause analysis
  • Infrastructure support including: Windows and Linux servers, virtualization, SAN/storage platforms, Active Directory (AD)
  • Networking support including switches, routers, firewall, telephony, and VPN infrastructure
  • Limited On call rotation for emergency after hours support.

Job Requirements

  • Bachelor’s degree with relevant coursework in computer science or a related field
  • 3-5 years of related work experience in virtual server environments, enterprise storage, networking, firewalls, enterprise email and instant messaging solutions, application solutions, or Microsoft directory services.
  • Will accept any suitable combination of education, training, or experience.

Desired Skills

  • Operational support (Tier 2+) of server (virtual & physical), network (router, switch, firewall, load balancer), storage, backup, and Active Directory
  • Demonstrated experience working on medium to large projects
  • Excellent problem solver and technology troubleshooting
  • High degree of competency and comfort working effectively across multiple levels and departments
  • Excellent client communication skills. Demonstrated ability to interpret and communicate, both verbally and in writing, complex information in a clear and concise manner
  • Self-motivated and capable of working in a dynamic environment
  • Shell scripting
  • Linux (JBOSS) knowledge/experience
  • Azure Cloud Environment and Management experience
  • Cohesity experience
  • Zerto experience
  • Automation

IT Operations Analyst

Open Dealer Exchange has a direct hire opportunity for an IT Operations Analyst to join their team. Ideal candidate must have strong analytical approach and client communication skills.

Responsibilities:

  • Display an in-depth understanding of the products and services provided by Open Dealer Exchange
  • Perform problem resolution and escalation triage
  • Primary technical support for multiple lines of business
  • Manage communications to business partners for service impacting changes
  • Act as liaison and advocate for internal and/or external IT customers
  • Assist with development and maintenance of processes and procedures

Job Requirements:

  • Bachelor’s Degree in Information Technology, Computer Science, or related field
  • Must have excellent interpersonal skills
  • Must demonstrate strong English written and verbal communication skills
  • Will accept any suitable combination of education, training, or experience

Desired Skills:

  • Excellent customer communication skills
  • Demonstrated ability to interpret and communicate, both verbally and in writing, complex information in a clear and concise manner
  • Entry level technical skills with ability to communicate at all levels of the organization
  • Accepting of a highly changing environment with multiple work streams
  • Self-motivated and capable of working in a dynamic environment
  • Capability to work independently with minimal guidance

Implementation Specialist

700 Credit is searching for a highly motivated Implementation Specialist to join our team. As an Implementation Specialist you are a key contributor in running our implementation process. As a member of the Implementation team you will be responsible for managing the implementation and training of our solutions for new and existing 700Credit clients. Ensuring that all activities occur on time, with a high level of dealer satisfaction, is critical.  You will use your experience and talents to analyze client needs, develop training and solutions tailored to the clients organization and ensure successful implementation of 700Credit services.

Responsibilities

  • Manage the implementation of new and existing clients from beginning-to-end
  • Partners with management and team to determine training needs for internal and external clients.
  • Provide guidance and support to clients on business process improvement and best practices during implementation in order to ensure high success and client adoption of the software.
  • Act as the primary point of contact for clients throughout implementation and for designated clients post implementation.
  • Act as an escalation point for client concerns and facilitate internal communications as needed during implementation process
  • Direct and perform follow-up as necessary to complete projects and elicit customer satisfaction.
  • Follow installation and implementation standards, project plans, and related documentation to ensure a high level of success during the implementation process.
  • Contribute as a positive member of the Implementation team by supporting all members of the team in a productive and constructive manner.
  • Conducts training sessions with clients as a part of implementation process.
  • Track and record all communications with clients.
  • Exchange routine information with members of setup, implementation, and support team, including priorities, timeliness and issues as they arise.

Experience, Skills, and Knowledge

  • 1 to 3 years of experience working in a client service/customer service environment
  • High School diploma or equivalent in education and experience. Bachelor’s degree preferred
  • Proven ability to maintain focus and work effectively with multiple demands
  • Ability to work independently and as a team to accomplish tasks
  • Strong client relationship skills
  • Must be comfortable working in a performance based and structured environment while demonstrating high ethical standards
  • Excellent communication skills both verbal and written
  • Must be able comfortable on the phone

Senior .NET Developer

Open Dealer Exchange (ODE) has a direct hire opportunity for a Senior. NET Developer to join their team! We are looking for someone with advanced development knowledge and experience in Microsoft development technologies. The Senior .NET Developer will support and enhance customer applications, web services, MS SQL database, and administrative applications.

This position requires the candidate to work with the development team to deliver complex technical solutions to support organizational growth. The ideal candidate should have strong knowledge in object-oriented programming and application architecture. Candidate should be capable of supporting comprehensive and complex enterprise solutions. The candidate must assist in application delivery using standard SDLC (software development life cycle) for application enhancements, fixes, and system integrations.

Responsibilities

  • Assist with full software life cycle (SLC) of various application enhancements.
  • Responsible for support and administration of web service-based applications.
  • Assist in development of web service integrations with new business customers.
  • Assist in development of custom reports with business stakeholders.
  • Assist with building internal processes, procedures, and methodologies, and work with Senior Developers to ensure process is repeatable and efficient.
  • Review software code to ensure compliance with established standards.
  • Assist with documenting new application development standards.
  • Build and execute test plans and scripts as required. Document application behaviors, results, and issues.
  • Utilize company configuration management practices for code check in/check out, version control, and overall management.
  • Provide leadership and mentorship to development team members.
  • Partner with the Development Manager in analyzing, estimating, and assigning work.

Required:

  • 8+ years of .Net and C# professional development experience.
  • Experience in various webservices and architectures.
  • Experience in designing application databases and performance turning SQL server queries.
  • Experience in designing and architecting applications.
  • Skilled in using Visual studio and SQL server management studio.
  • Experience in Web Development and in developing and understanding web services.
  • Working knowledge of Git.
  • Willingness and aptitude for working with various new infrastructure technologies as needs arise.

Java Developer

Direct hire opportunity for a Java Developer to join the team. We’re looking for someone with broad development experience and in-depth technical knowledge. This role requires working closely with the product owners to develop cutting edge solutions for the automotive F&I industry. The candidate must be capable of designing, developing, and owning complex, enterprise-scale web applications. This position will play an integral role in the growth of the Deal Exchange line of business.

Responsibilities

  • Assist with full development life cycle (SDLC) of various application
  • Willingness and aptitude for working with various new infrastructure technologies as needs arise.
  • Responsible for support and administration of web service-based
  • Assist in development of web service integrations with new business
  • Assist with building internal processes, procedures, and methodologies, and work with Development Leads to ensure process is repeatable and
  • Review software code to ensure compliance with established
  • Assist with documenting new application development
  • Build and execute unit tests as required. Document application behaviors, results, and
  • Utilize company configuration management practices for code check in/check out, version control, and overall

Requirements

  • 3+ years of experience developing enterprise web applications using Java 8+/J2EE is required.
  • 1+ years of experience designing databases and performance tuning SQL queries in SQL Server or any major RDBMS is required.
  • 3+ years of experience with Java development frameworks such as Spring/Spring Boot, Hibernate, JPA, etc. is required.
  • Experience developing SOAP, REST based web services is required.
  • Strong understanding of XSLT, XSD, WSDL, and JSON.
  • Experience with Maven is required.
  • Experience with UI development using HTML, Javascript, JQuery, Bootstrap, AJAX, Angular 7+, etc. is strongly preferred.
  • 1+ years of experience deploying applications on any enterprise application server, preferably JBoss 7.0 (or higher) is preferred.
  • Strong understanding of object-oriented analysis and design (OOAD)
  • Expert knowledge of coding best practices and proven experience enforcing them in a team environment.
  • Strong understanding of software development methodologies such as Agile.
  • Excellent written and verbal communication
  • Self-motivated and capable of working in a dynamic, collaborative

Desired Skills

  • Knowledge of version management, using tools like Git or
  • Experience with build tools Gradle and Ant.
  • Experience with Microsoft ADO.
  • Experience writing unit tests using JUnit.

Billing and Collections Specialist

Open Dealer Exchange has a direct hire opportunity for a Billing and Collections Specialist to join their team! As a business-to-business Billing and Collections Specialist your responsibilities will include answering incoming billing calls, making outgoing collection calls, and the processing of payments. Open Dealer Exchange is a rapidly growing technology company working to enhance the automotive buying experience.

Responsibilities

  • Manage incoming and outgoing phone calls and email invoice inquiries from customers
  • Prepare and distribute customer account statements
  • Review delinquent accounts and contact customers regarding overdue amounts to resolve billing related issues
  • Maintain accurate and organized customer files to properly document customer correspondence
  • Process and post payments and refunds to customer accounts
  • Perform other miscellaneous support functions as needed

Job Requirements

  • Positive demeanor and outstanding customer service skills
  • Excellent organizational skills and attention to detail
  • Strong teamwork skills and ability to work across multiple functional areas
  • Knowledge of billing and collections procedures
  • Must have excellent communication and interpersonal skills
  • HS diploma required; Associate’s or Bachelor’s degree preferred

What we offer

  • Opportunity to learn about the automotive finance industry
  • Frequent training and team building events
  • Strong Corporate Values of Accountability, Customer Centric, Teamwork, Integrity, and Vision (ACTIV)
  • Dynamic and inclusive work environment
  • Competitive Salary and Bonus potential
  • Generous PTO
  • Great benefits including BCBSM medical, dental, vision, and 401k match

Customer Support Specialist

700 Credit is searching for a highly motivated Customer Support Specialist to join our team.  You will provide a resolution to our end users (customers) by diagnosing and finding solutions to their problem. Solutions include but are not limited to, resolving username and password problems, website help, etc.  Support will be provided by clearly communicating technical solutions in a user friendly, professional manner.

Responsibilities

  • Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services
  • Gather the customer’s information and determine the issue by analyzing the symptoms
  • Diagnose and resolve issues in a timely manner
  • Document customer interactions in case management tool
  • Identify and escalate issues to Level 2 support in a timely manner
  • Follow up and make scheduled call backs
  • Monitor and maintain a case queue and work towards exceeding baseline metrics regarding open tickets, turnaround time and answer rate.
  • Stay current with system information, changes, and updates
  • Work with internal teams such as, sales, compliance and implementation
  • Offer alternative solutions where appropriate with the objective of retaining the customers’ business
  • Assist with customer setups as requested based on work demands
  • Identify leads for sales team (bonus included for sold leads)
  • Includes participating in rotating after hours support

Preferred Qualifications

  • 1 to 3 years of experience working in a client service/customer service environment
  • High School diploma or equivalent in education and experience. Bachelor’s degree preferred
  • Proven ability to maintain focus and work effectively with multiple demands
  • Ability to work independently and as a team to accomplish tasks
  • Strong client relationship skills
  • Case management and crm experience a plus
  • Must be comfortable working in a performance based and structured environment while demonstrating high ethical standards
  • Excellent communication skills both verbal and written
  • Must be able comfortable on the phone

Consumer Relations Specialist

700Credit has a direct hire opportunity for a Consumer Relations Specialist to join their team. The Consumer Relations Specialist role is responsible for ensuring that the company and its clients are following the FCRA, state guidelines, and credit bureau consumer requirements for consumer disputes, CFPB, and CPPA requests.  The Consumer Relations investigates and processes the above in addition helps process consumer requests for credit reports, Adverse Action calls, and handles customer case tracking.

Responsibilities:

  • Understand the detailed requirements of all vendor partners, ensuring we are meeting all requirements
  • Work with dealerships, consumers, and internal staff to gather required information and documentation
  • Communicate with dealerships and consumers with consumer complaints
  • Complete monthly dealership audits to ensure compliance guidelines are met
  • Work with team of customer support personnel to field in-bound customer service calls and handle disputes
  • Customer case tracking in salesforce

Experience, Skills, and Knowledge:

  • 2+ years of experience in customer support, sales support, mortgage processing, or similar position strongly preferred
  • Highly organized and high attention to detail
  • Ability to manage and meet deadlines with exemplary time management skills
  • Excellent communication and customer service skills
  • Highly accountable, flexible, and effective under pressure in a fast-paced environment
  • Proven ability to multitask
  • Strong ability to work well in a team environment
  • Proficiency the in Microsoft Office suite
  • Salesforce CRM experience a plus

Inside Sales Representative

700 Credit has a direct hire opportunity for an Inside Sales Representative to join their team! The Inside Sales Representative will be handling the sales process from initial call to closing the deal in a business to business environment. Experience selling in the automotive financing or credit industries is a strong plus. The ideal candidate will have proven success in telephone sales and delivering excellent customer service. The hire will be given all the tools and training to hit the ground running and achieve success in a short amount of time.

Responsibilities

  • Making outbound sales calls based on provided leads
  • Communicating persuasively and successfully with General Managers, Controllers, and the decision makers of auto dealerships
  • Getting decision makers on the phone and qualifying the business
  • Overcoming objections
  • Performing Needs Analyses, cost comparisons, and cross sales activities
  • Post-sales Support
  • Documenting and prioritizing activities in SalesForce

Experience, Skills, and Knowledge

  • Background in sales and/or automotive industry
  • Exceptional verbal and written communication and interpersonal skills
  • Strong organizational and time-management skills – ability to multitask
  • Experience working within the retail Automotive Industry preferred
  • Be a self-starter, able to work independently and collaboratively
  • Ability to succeed in a competitive, high-performance work environment
  • Must be dedicated and dependable, and demonstrate a solid work ethic
  • Must be driven, sales oriented, and able to handle rejection with resilience
  • Demonstrate a personable, outgoing and positive demeanor

Notes

  • Leads will be provided to the candidate, but they may also engage in cold calling and special cross selling projects occasionally
  • No degree is required for this position
  • There is no travel expected for the position
  • Sales cycle length is 7-60 days
  • Not willing to consider applicants needing to relocate for the position
  • This is an in-office job located in Farmington Hills, MI

Client Onboarding Coordinator

Direct hire opportunity for a Client Onboarding Coordinator to join the team!

The Client Onboarding Coordinator is responsible for ensuring that the company and its clients are in compliance with our vendor partners’ requirements.  The Client Onboarding Coordinator also helps onboard new customers, handles consumer dispute processing, and handles customer case tracking.

Responsibilities

  • Work together with other support personnel to jointly execute the onboarding of new customers
  • Understand the detailed requirements of all vendor partners, ensuring we are meeting all requirements
  • Work with the sales team and customers to gather required contracts, information, and documentation
  • Set up new customers in the system, and maintain product and pricing information
  • Work with team of customer support personnel to field in-bound customer service calls and handle disputes

Experience, Skills, and Knowledge

  • 2+ years of experience in customer support, sales support, mortgage processing, or similar position strongly preferred
  • Highly organized and high attention to detail
  • Excellent communication and customer service skills
  • Highly accountable, flexible, and effective under pressure in a fast-paced environment.
  • Proven ability to multitask
  • Strong ability to work well in a team environment
  • Proficiency the in Microsoft Office suite
  • Salesforce CRM experience a plus

Want to Apply?

Our Hiring Process

  1. Apply online – select your dream job from the drop-down menu and submit your resume!
  2. Pre-employment Testing – A recruiter from Reynolds & Reynolds (our Parent company) will reach out to you with instructions to complete a personality and aptitude assessment. These tests can be completed at your convenience online.
  3. Recruiter Phone Screen – A recruiter from Reynolds and Reynolds will conduct a phone screen to ask more in-depth questions about your skills, ensuring we find the perfect match for you! You may be asked situational and behavioral questions.
  4. Office Visit – Once you have been matched by your recruiter to your perfect role, you will be contacted by Open Dealer Exchange to schedule an office visit where you will complete a shortened version of the initial assessment, followed by an in-person interview with the hiring manager.
  5. This is your chance to experience Open Dealer Exchange first-hand – see the office, meet the team, and have all of your questions answered!
  6. Offer and background check!