Open Dealer Exchange values its people above all else.

We are a technology hub focused on transforming the Automotive Finance & Insurance workflow. Each person here is focused on helping the world  experience a streamlined and accurate process when purchasing their vehicles. Regardless of role, the support to our company’s mission is unanimous – and successful, as a result!

Benefits and Perks

As the underlying foundation of our Culture philosophy, we truly value our people above all else.  What better way is there to show how much we care about our team members and their support than a robust benefits package!

Insurance

Open Dealer Exchange pays 80% of premiums for Health, Dental, and Vision Insurance and 100% of the premiums for Life Insurance, Short Term Disability, Long Term Disability, and AD&D Insurance.

401K

We want to help you plan for your future! Pre-tax and Roth 401K options available. Company match up to 4%, with no vesting schedule, and a free session with a retirement-focused financial analyst!

Paid Time Off

Don’t miss Bobby’s baseball game! We give generous PTO and flexibility so that you can recharge your batteries and spend time with those most important to you – your family and friends!

EAP

Sometimes you need a little help or advice to get over a speed bump, inside or outside of the office. Employee Assistance Program available to help with legal, financial, and work-life services.

Career Development

Through career planning, coaching, our learning management system, local training opportunities, and other programs, we strive to help our employees grow and develop their career.

Tuition Assistance

Growing and developing through education is a cornerstone to our strong workforce! Open Dealer Exchange will contribute up to $5,000 a year for tuition!

Well Being

Our benefits and internal programs stem from the idea of well-being. Health and stability in key areas add up to your whole-being: Financial health, Emotional health, Professional health, Physical health, Community health, and Social health.

Community Focus

ODE believes in giving back to the community. Our Corporate Responsibility Team is actively involved in philanthropic activities, coordinating company-wide fundraisers and volunteer opportunities throughout the year.

Career Opportunities

Implementation Manager

Summary

700 Credit is searching for a highly motivated Implementation Manager to join our team! The Implementation Manager is a key contributor in running our implementation process. The Implementation Manager will help facilitate and manage the day-to-day tasks of the implementation team. Ensuring that all activities occur on time, with a high level of dealer satisfaction, is critical.  They will help motivate the team and manage resources to ensure timely delivery of products.

Responsibilities

  • Manage the implementation of new and existing clients from beginning-to-end
  • Partners with management and team to determine training needs for internal and external clients
  • Provide guidance and support to implementation team on business process improvement and best practices during implementation in order to ensure high success and client adoption of products.
  • Coach and mentor, a team of Implementation Specialists to achieve defined performance metrics (measured daily, weekly, and monthly)
  • Daily monitoring of team tasks, queues, and KPI’s
  • Manage client’s expectations with new affiliate roll outs
  • Act as an escalation point for client concerns and facilitate internal communications as needed during implementation process
  • Quality Assurance monitoring of calls and trainings
  • Assist with new hire training and on-going team trainings
  • Maintaining team morale, motivation, and ensuring a good work ethic
  • Conducts training sessions with clients as a part of implementation process

Experience, Skills, and Knowledge

  • 2 or more years’ experience working in a client service/customer service environment
  • At least one year experience in a leadership role
  • Proven ability to maintain focus and work effectively with multiple demands
  • Ability to work independently and as a team to accomplish tasks
  • Strong client relationship skills
  • Must be comfortable working in a performance based and structured environment while demonstrating high ethical standards
  • Excellent communication skills both verbal and written
  • Must be able comfortable on the phone
  • Willingness to travel; approximately 10% to trade shows and dealerships

Staff Accountant

Open Dealer Exchange is seeking a Staff Accountant to support its business in Farmington Hills, MI. This position will report directly to the Accounting Manager and work collaboratively with the entire accounting department. The Staff Accountant will be responsible for assisting the Accounting Department to perform accurate and expedient accounting functions. The ideal candidate for this role is detail-oriented, has solid analytical skills, can identify errors, and has obtained an education in an accounting-related field.

Job Functions

  • General ledger and daily bank account reconciliation
  • Month-end closing procedures
  • Payroll
  • Assist in run billing for multiple entities
  • Intercompany transactions
  • Prepare and post journal entries
  • Balance sheet and income statement account analysis for multiple entities
  • Assists with providing information for tax preparation and maintaining appropriate files for all tax returns
  • Develops and implements procedures by analyzing current procedures, recommending changes
  • Other related duties and/or projects as assigned

Job Requirements

  • Bachelor’s degree in accounting, Finance or related field
  • 1-3 years’ experience
  • Proficient in Microsoft Office applications, including advanced Excel skills
  • Highly accountable, flexible, and effective under pressure in a fast-paced environment
  • Detailed orientated
  • Ability to maintain a high level of accuracy in preparing and entering financials
  • Excellent written and verbal communication skills

Product Implementation Specialist

Open Dealer Exchange (ODE) has a direct hire opportunity for a Product Implementation Specialist. The Product Implementation Specialist will be directly interacting with clients, partners, and internal teams. The Product Implementation Specialist is the subject matter expert responsible for maintaining The Digital Deal® product to meet changing lender requirements. The Digital Deal® electronically links automotive dealerships with their lender partners for faster funding and improved user experience. This role requires the ability to deliver creative solutions in a fast-paced environment as well as understanding of the software development lifecycle.

Responsibilities

  • Manage support request schedules, priority, project plans, releases, and maintain metrics.
  • Troubleshoot issues and identify root cause of issues.
  • Understand workflow processes to define solutions and document business requirements.
  • Understand functional requirements to produce flow charts, process descriptions, use cases, user stories and data specifications.
  • Work with a variety of stakeholders (Client Relationship Managers, Developers, Product Owners, Vendor Partners) to create and release product updates.
  • Perform and document solution testing (regression, functional, UAT) as required.
  • Identify opportunities for process/solution improvements to improve product and user experience.
  • Provide communications and demo solutions to keep leadership and application development team abreast of product updates.

Requirements

  • Must be able to work autonomously, adapt quickly to shifting priorities, and handle multiple projects and tasks simultaneously.
  • Proven experience in delivering technology solutions on schedule.
  • Experience gathering requirements, collaborating on solutions, and resolving issues.
  • Strong analytical skills and ability to propose creative solutions.
  • Experience developing test cases and executing testing for both web and desktop applications.
  • Engage and promote continuous learning of industry trends.
  • Ability to establish and meet realistic schedules and deliverables, manage stakeholder expectations, and set priorities.
  • Strongly prefer experience in automotive finance.
  • Requires computer proficiency in MS Office – Word, Excel, Visio, PowerPoint, SharePoint and similar tools.
  • Bachelor’s degree in Computer Science, Business and/or applicable experience is strongly preferred
  • Must have 3+ years of experience in any of the following areas:
  • Project Management
  • SDLC methodologies, Agile
  • Business requirements and analysis
  • Data specification writing.
  • XML
  • Solution Testing

GRC Analyst

Open Dealer Exchange (ODE) is seeking a direct hire for a GRC (Governance, Risk, and Compliance) Analyst to join their team. ODE is a software company building revolutionary Finance and Insurance technology in the automotive industry.

In this role, you will be joining the evolving GRC team as we constantly keep up with the rising demands of our third parties, compliance requirements, and the changing audit landscape. This is an exciting role as you will have to the opportunity to work in all GRC related activities. As a GRC team member, you will have the opportunity to support multiple processes including: Third Party Risk Management, Policy Management, Internal Controls, Third-Party Audits, Compliance, Corporate Risk Management, and Issue Management.

Responsibilities

  • Test IT/ELC controls to confirm whether controls are operating effectively and designed appropriately
  • Lead and/or assist meetings on controls, narratives, failed controls, control requests, and creating risks for controls
  • Coordinate with other Control Owners to provide audit evidence and resolve findings for Third-Party Assessments and ODE’s SOC1 audit
  • Create, track, and close issues associated with GRC related activities.
  • Build dashboards for control testing status through Power BI within AuditBoard to be shared with Control Owners and Executives
  • Other responsibilities as assigned

Required Skills and Experience

  • A bachelor’s degree in Accounting, Information Systems, Technology, or equivalent
  • Experience or interest in any of the following responsibilities, Internal Controls, Risk Management, Compliance, Policy Management, Internal Audit, or Third-Party Risk Management
  • Strong organizational and multitasking skills
  • Excellent communication and detailed oriented skills

Preferred Skills and Experience

  • Familiarity with common compliance standards (SOX, SOC, PCI-DSS, ISO, CCPA, etc.)
  • Familiarity with IT security frameworks (ISO 27001, NIST, etc.)
  • Familiarity with testing IT internal controls and/or SOC 1 & 2 reports
  • Experience with AuditBoard, Agliloft, Microsoft Excel, SharePoint, or other tools to monitor and test controls and/or manage third-party assessments

IT Operations Analyst

Open Dealer Exchange has a direct hire opportunity for an IT Operations Analyst to join their team. Ideal candidate must have strong analytical approach and client communication skills.

Responsibilities:

  • Display an in-depth understanding of the products and services provided by Open Dealer Exchange
  • Perform problem resolution and escalation triage
  • Primary technical support for multiple lines of business
  • Manage communications to business partners for service impacting changes
  • Act as liaison and advocate for internal and/or external IT customers
  • Assist with development and maintenance of processes and procedures

Job Requirements:

  • Bachelor’s Degree in Information Technology, Computer Science, or related field
  • Must have excellent interpersonal skills
  • Must demonstrate strong English written and verbal communication skills
  • Will accept any suitable combination of education, training, or experience

Desired Skills:

  • Excellent customer communication skills
  • Demonstrated ability to interpret and communicate, both verbally and in writing, complex information in a clear and concise manner
  • Entry level technical skills with ability to communicate at all levels of the organization
  • Accepting of a highly changing environment with multiple work streams
  • Self-motivated and capable of working in a dynamic environment
  • Capability to work independently with minimal guidance

Implementation Specialist

700 Credit is searching for a highly motivated Implementation Specialist to join our team. As an Implementation Specialist you are a key contributor in running our implementation process. As a member of the Implementation team you will be responsible for managing the implementation and training of our solutions for new and existing 700Credit clients. Ensuring that all activities occur on time, with a high level of dealer satisfaction, is critical.  You will use your experience and talents to analyze client needs, develop training and solutions tailored to the clients organization and ensure successful implementation of 700Credit services.

Responsibilities

  • Manage the implementation of new and existing clients from beginning-to-end
  • Partners with management and team to determine training needs for internal and external clients.
  • Provide guidance and support to clients on business process improvement and best practices during implementation in order to ensure high success and client adoption of the software.
  • Act as the primary point of contact for clients throughout implementation and for designated clients post implementation.
  • Act as an escalation point for client concerns and facilitate internal communications as needed during implementation process
  • Direct and perform follow-up as necessary to complete projects and elicit customer satisfaction.
  • Follow installation and implementation standards, project plans, and related documentation to ensure a high level of success during the implementation process.
  • Contribute as a positive member of the Implementation team by supporting all members of the team in a productive and constructive manner.
  • Conducts training sessions with clients as a part of implementation process.
  • Track and record all communications with clients.
  • Exchange routine information with members of setup, implementation, and support team, including priorities, timeliness and issues as they arise.

Experience, Skills, and Knowledge

  • 1 to 3 years of experience working in a client service/customer service environment
  • High School diploma or equivalent in education and experience. Bachelor’s degree preferred
  • Proven ability to maintain focus and work effectively with multiple demands
  • Ability to work independently and as a team to accomplish tasks
  • Strong client relationship skills
  • Must be comfortable working in a performance based and structured environment while demonstrating high ethical standards
  • Excellent communication skills both verbal and written
  • Must be able comfortable on the phone

Senior .NET Developer

Open Dealer Exchange (ODE) has a direct hire opportunity for a Senior. NET Developer to join their team! We are looking for someone with advanced development knowledge and experience in Microsoft development technologies. The Senior .NET Developer will support and enhance customer applications, web services, MS SQL database, and administrative applications.

This position requires the candidate to work with the development team to deliver complex technical solutions to support organizational growth. The ideal candidate should have strong knowledge in object-oriented programming and application architecture. Candidate should be capable of supporting comprehensive and complex enterprise solutions. The candidate must assist in application delivery using standard SDLC (software development life cycle) for application enhancements, fixes, and system integrations.

Responsibilities

  • Assist with full software life cycle (SLC) of various application enhancements.
  • Responsible for support and administration of web service-based applications.
  • Assist in development of web service integrations with new business customers.
  • Assist in development of custom reports with business stakeholders.
  • Assist with building internal processes, procedures, and methodologies, and work with Senior Developers to ensure process is repeatable and efficient.
  • Review software code to ensure compliance with established standards.
  • Assist with documenting new application development standards.
  • Build and execute test plans and scripts as required. Document application behaviors, results, and issues.
  • Utilize company configuration management practices for code check in/check out, version control, and overall management.
  • Provide leadership and mentorship to development team members.
  • Partner with the Development Manager in analyzing, estimating, and assigning work.

Required:

  • 8+ years of .Net and C# professional development experience.
  • Experience in various webservices and architectures.
  • Experience in designing application databases and performance turning SQL server queries.
  • Experience in designing and architecting applications.
  • Skilled in using Visual studio and SQL server management studio.
  • Experience in Web Development and in developing and understanding web services.
  • Working knowledge of Git.
  • Willingness and aptitude for working with various new infrastructure technologies as needs arise.

Java Developer

Direct hire opportunity for a Java Developer to join the team. We’re looking for someone with broad development experience and in-depth technical knowledge. This role requires working closely with the product owners to develop cutting edge solutions for the automotive F&I industry. The candidate must be capable of designing, developing, and owning complex, enterprise-scale web applications. This position will play an integral role in the growth of the Deal Exchange line of business.

Responsibilities

  • Assist with full development life cycle (SDLC) of various application
  • Willingness and aptitude for working with various new infrastructure technologies as needs arise.
  • Responsible for support and administration of web service-based
  • Assist in development of web service integrations with new business
  • Assist with building internal processes, procedures, and methodologies, and work with Development Leads to ensure process is repeatable and
  • Review software code to ensure compliance with established
  • Assist with documenting new application development
  • Build and execute unit tests as required. Document application behaviors, results, and
  • Utilize company configuration management practices for code check in/check out, version control, and overall

Requirements

  • 3+ years of experience developing enterprise web applications using Java 8+/J2EE is required.
  • 1+ years of experience designing databases and performance tuning SQL queries in SQL Server or any major RDBMS is required.
  • 3+ years of experience with Java development frameworks such as Spring/Spring Boot, Hibernate, JPA, etc. is required.
  • Experience developing SOAP, REST based web services is required.
  • Strong understanding of XSLT, XSD, WSDL, and JSON.
  • Experience with Maven is required.
  • Experience with UI development using HTML, Javascript, JQuery, Bootstrap, AJAX, Angular 7+, etc. is strongly preferred.
  • 1+ years of experience deploying applications on any enterprise application server, preferably JBoss 7.0 (or higher) is preferred.
  • Strong understanding of object-oriented analysis and design (OOAD)
  • Expert knowledge of coding best practices and proven experience enforcing them in a team environment.
  • Strong understanding of software development methodologies such as Agile.
  • Excellent written and verbal communication
  • Self-motivated and capable of working in a dynamic, collaborative

Desired Skills

  • Knowledge of version management, using tools like Git or
  • Experience with build tools Gradle and Ant.
  • Experience with Microsoft ADO.
  • Experience writing unit tests using JUnit.

Billing and Collections Specialist

Open Dealer Exchange has a direct hire opportunity for a Billing and Collections Specialist to join their team! As a business-to-business Billing and Collections Specialist your responsibilities will include answering incoming billing calls, making outgoing collection calls, and the processing of payments. Open Dealer Exchange is a rapidly growing technology company working to enhance the automotive buying experience.

Responsibilities

  • Manage incoming and outgoing phone calls and email invoice inquiries from customers
  • Prepare and distribute customer account statements
  • Review delinquent accounts and contact customers regarding overdue amounts to resolve billing related issues
  • Maintain accurate and organized customer files to properly document customer correspondence
  • Process and post payments and refunds to customer accounts
  • Perform other miscellaneous support functions as needed

Job Requirements

  • Positive demeanor and outstanding customer service skills
  • Excellent organizational skills and attention to detail
  • Strong teamwork skills and ability to work across multiple functional areas
  • Knowledge of billing and collections procedures
  • Must have excellent communication and interpersonal skills
  • HS diploma required; Associate’s or Bachelor’s degree preferred

What we offer

  • Opportunity to learn about the automotive finance industry
  • Frequent training and team building events
  • Strong Corporate Values of Accountability, Customer Centric, Teamwork, Integrity, and Vision (ACTIV)
  • Dynamic and inclusive work environment
  • Competitive Salary and Bonus potential
  • Generous PTO
  • Great benefits including BCBSM medical, dental, vision, and 401k match

Customer Support Specialist

700 Credit is searching for a highly motivated Customer Support Specialist to join our team.  You will provide a resolution to our end users (customers) by diagnosing and finding solutions to their problem. Solutions include but are not limited to, resolving username and password problems, website help, etc.  Support will be provided by clearly communicating technical solutions in a user friendly, professional manner.

Responsibilities

  • Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services
  • Gather the customer’s information and determine the issue by analyzing the symptoms
  • Diagnose and resolve issues in a timely manner
  • Document customer interactions in case management tool
  • Identify and escalate issues to Level 2 support in a timely manner
  • Follow up and make scheduled call backs
  • Monitor and maintain a case queue and work towards exceeding baseline metrics regarding open tickets, turnaround time and answer rate.
  • Stay current with system information, changes, and updates
  • Work with internal teams such as, sales, compliance and implementation
  • Offer alternative solutions where appropriate with the objective of retaining the customers’ business
  • Assist with customer setups as requested based on work demands
  • Identify leads for sales team (bonus included for sold leads)
  • Includes participating in rotating after hours support

Preferred Qualifications

  • 1 to 3 years of experience working in a client service/customer service environment
  • High School diploma or equivalent in education and experience. Bachelor’s degree preferred
  • Proven ability to maintain focus and work effectively with multiple demands
  • Ability to work independently and as a team to accomplish tasks
  • Strong client relationship skills
  • Case management and crm experience a plus
  • Must be comfortable working in a performance based and structured environment while demonstrating high ethical standards
  • Excellent communication skills both verbal and written
  • Must be able comfortable on the phone

Consumer Relations Specialist

700Credit has a direct hire opportunity for a Consumer Relations Specialist to join their team. The Consumer Relations Specialist role is responsible for ensuring that the company and its clients are following the FCRA, state guidelines, and credit bureau consumer requirements for consumer disputes, CFPB, and CPPA requests.  The Consumer Relations investigates and processes the above in addition helps process consumer requests for credit reports, Adverse Action calls, and handles customer case tracking.

Responsibilities:

  • Understand the detailed requirements of all vendor partners, ensuring we are meeting all requirements
  • Work with dealerships, consumers, and internal staff to gather required information and documentation
  • Communicate with dealerships and consumers with consumer complaints
  • Complete monthly dealership audits to ensure compliance guidelines are met
  • Work with team of customer support personnel to field in-bound customer service calls and handle disputes
  • Customer case tracking in salesforce

Experience, Skills, and Knowledge:

  • 2+ years of experience in customer support, sales support, mortgage processing, or similar position strongly preferred
  • Highly organized and high attention to detail
  • Ability to manage and meet deadlines with exemplary time management skills
  • Excellent communication and customer service skills
  • Highly accountable, flexible, and effective under pressure in a fast-paced environment
  • Proven ability to multitask
  • Strong ability to work well in a team environment
  • Proficiency the in Microsoft Office suite
  • Salesforce CRM experience a plus

Inside Sales Representative

700 Credit has a direct hire opportunity for an Inside Sales Representative to join their team! The Inside Sales Representative will be handling the sales process from initial call to closing the deal in a business to business environment. Experience selling in the automotive financing or credit industries is a strong plus. The ideal candidate will have proven success in telephone sales and delivering excellent customer service. The hire will be given all the tools and training to hit the ground running and achieve success in a short amount of time.

Responsibilities

  • Making outbound sales calls based on provided leads
  • Communicating persuasively and successfully with General Managers, Controllers, and the decision makers of auto dealerships
  • Getting decision makers on the phone and qualifying the business
  • Overcoming objections
  • Performing Needs Analyses, cost comparisons, and cross sales activities
  • Post-sales Support
  • Documenting and prioritizing activities in SalesForce

Experience, Skills, and Knowledge

  • Background in sales and/or automotive industry
  • Exceptional verbal and written communication and interpersonal skills
  • Strong organizational and time-management skills – ability to multitask
  • Experience working within the retail Automotive Industry preferred
  • Be a self-starter, able to work independently and collaboratively
  • Ability to succeed in a competitive, high-performance work environment
  • Must be dedicated and dependable, and demonstrate a solid work ethic
  • Must be driven, sales oriented, and able to handle rejection with resilience
  • Demonstrate a personable, outgoing and positive demeanor

Notes

  • Leads will be provided to the candidate, but they may also engage in cold calling and special cross selling projects occasionally
  • No degree is required for this position
  • There is no travel expected for the position
  • Sales cycle length is 7-60 days
  • Not willing to consider applicants needing to relocate for the position
  • This is an in-office job located in Farmington Hills, MI

Client Onboarding Coordinator

Direct hire opportunity for a Client Onboarding Coordinator to join the team!

The Client Onboarding Coordinator is responsible for ensuring that the company and its clients are in compliance with our vendor partners’ requirements.  The Client Onboarding Coordinator also helps onboard new customers, handles consumer dispute processing, and handles customer case tracking.

Responsibilities

  • Work together with other support personnel to jointly execute the onboarding of new customers
  • Understand the detailed requirements of all vendor partners, ensuring we are meeting all requirements
  • Work with the sales team and customers to gather required contracts, information, and documentation
  • Set up new customers in the system, and maintain product and pricing information
  • Work with team of customer support personnel to field in-bound customer service calls and handle disputes

Experience, Skills, and Knowledge

  • 2+ years of experience in customer support, sales support, mortgage processing, or similar position strongly preferred
  • Highly organized and high attention to detail
  • Excellent communication and customer service skills
  • Highly accountable, flexible, and effective under pressure in a fast-paced environment.
  • Proven ability to multitask
  • Strong ability to work well in a team environment
  • Proficiency the in Microsoft Office suite
  • Salesforce CRM experience a plus

Want to Apply?

Our Hiring Process

  1. Apply online – select your dream job from the drop-down menu and submit your resume!
  2. Pre-employment Testing – A recruiter from Reynolds & Reynolds (our Parent company) will reach out to you with instructions to complete a personality and aptitude assessment. These tests can be completed at your convenience online.
  3. Recruiter Phone Screen – A recruiter from Reynolds and Reynolds will conduct a phone screen to ask more in-depth questions about your skills, ensuring we find the perfect match for you! You may be asked situational and behavioral questions.
  4. Office Visit – Once you have been matched by your recruiter to your perfect role, you will be contacted by Open Dealer Exchange to schedule an interview with the hiring manager. This is your chance to experience Open Dealer Exchange and have all your questions answered!
  5. Offer and background check!