Open Dealer Exchange values its people above all else.

We are a technology hub focused on transforming the Automotive Finance & Insurance workflow. Each person here is focused on helping the world  experience a streamlined and accurate process when purchasing their vehicles. Regardless of role, the support to our company’s mission is unanimous – and successful, as a result!

Benefits and Perks

As the underlying foundation of our Culture philosophy, we truly value our people above all else.  What better way is there to show how much we care about our team members and their support than a robust benefits package!

Insurance

Open Dealer Exchange pays 80% of premiums for Health, Dental, and Vision Insurance and 100% of the premiums for Life Insurance, Short Term Disability, Long Term Disability, and AD&D Insurance.

401K

We want to help you plan for your future! Pre-tax and Roth 401K options available. Company match up to 4%, with no vesting schedule, and a free session with a retirement-focused financial analyst!

Paid Time Off

Don’t miss Bobby’s baseball game! We give generous PTO and flexibility so that you can recharge your batteries and spend time with those most important to you – your family and friends!

EAP

Sometimes you need a little help or advice to get over a speed bump, inside or outside of the office. Employee Assistance Program available to help with legal, financial, and work-life services.

Career Development

Through career planning, coaching, our learning management system, local training opportunities, and other programs, we strive to help our employees grow and develop their career.

Tuition Assistance

Growing and developing through education is a cornerstone to our strong workforce! Open Dealer Exchange will contribute up to $5,000 a year for tuition!

Well Being

Our benefits and internal programs stem from the idea of well-being. Health and stability in key areas add up to your whole-being: Financial health, Emotional health, Professional health, Physical health, Community health, and Social health.

Community Focus

ODE believes in giving back to the community. We are actively involved in philanthropic activities and give each employee eight hours of Volunteer PTO to help support the community.

Career Opportunities

Compliance Coordinator

700Credit has a direct hire opportunity for a Compliance Coordinator to join the team!

The Compliance Coordinator is responsible for ensuring that the company and its clients are in
compliance with our vendor partners’ requirements. The Compliance Coordinator also helps onboard
new customers, handles consumer dispute processing, and handles customer case tracking.

Responsibilities:
• Work together with other support personnel to jointly execute the onboarding of new
customers
• Understand the detailed requirements of all vendor partners, ensuring we are meeting all
requirements
• Work with the sales team and customers to gather required contracts, information, and
documentation
• Set up new customers in the system, and maintain product and pricing information
• Work with team of customer support personnel to field in-bound customer service calls and
handle disputes

Job Requirements:
• 2+ years of experience in customer support, sales support, mortgage processing, or similar
position strongly preferred
• Highly organized and high attention to detail
• Excellent communication and customer service skills
• Highly accountable, flexible, and effective under pressure in a fast-paced environment.
• Proven ability to multitask
• Strong ability to work well in a team environment
• Proficiency the in Microsoft Office suite
• Salesforce CRM experience a plus

Business Analyst

Open Dealer Exchange is transforming the automotive retail industry with a range of product offerings referred to collectively as the Digital Deal™. The Digital Deal™ automates the automotive buying and financing process for consumers, dealers and lenders.

The Role
The Business Analyst will be responsible for leading the efforts to define requirements and develop solutions for the DMS
Digital Deal™. A self-starter with experience writing business requirements and running testing efforts. As part of a growing company and team, the role requires strong leadership and forward thinking in order to deliver valuable solutions to automotive retail.
The Business Analyst will work with product leaders, client relationship managers, development teams, QA, operations and integrated business partners through the entire software lifecycle.

Responsibilities
Define Solutions & Document Requirements
• Understand business processes and business needs.
• Document business requirements and specifications, including functional requirements, flow charts, process
descriptions, use cases, user stories and data specifications.
• Identify process improvements/solutions in products to improve lender and dealer experience.
• Work with Client Relations Managers, Product owners and other Business Analysts to gather business requirements and
specifications for all releases.
• Understand how the business works in order to perform regression for a given product for every release.
• Maintain and meet all release tickets, priorities, schedules and project plans.

Deliver Solutions
• Perform Integration Testing, User Acceptance Testing (UAT) and Functionality Testing.
• Define and review test plans.
• Document and deliver test results to all stake holders.
• Demonstrate functionality to internal teams, partners, clients and prospective clients
• Ensure the on time release of deliverables by coordinating schedules with development and implementation teams at
ODE, DMS partners and clients. Implementation teams may include project managers, client implementation managers,
development managers, Business Analyst, QA, release deployment managers and relationship managers.

Production
• Monitor usage, gather dealer and lender feedback, and proactively identify opportunities for improvement, including
writing new requirements for fixes, enhancements, and new functionality.
• Responsible for solution success – monitor and report on key usage metrics and coordinate and manage efforts to
maximize Open Dealer Exchange’s revenue.
• Troubleshooting & subject matter expertise with production issues.
• Subject matter expertise on multiple facets of the business and applications.

Business Analyst / Tester

2

Required Skills and Experience
• Bachelor degree in Business or Computer Science preferred
• 5+ years of experience as a Business Analyst developing business requirements, process flows, and program charters
and/or statements of work strongly preferred.
• Ability to understand technology and business processes and how the two are dependent upon one another for solution
delivery
• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers
• Excellent computer proficiency (MS Office – Word, Excel, Visio, PowerPoint, SharePoint)
• Strongly prefer 4 years of experience in project management methodologies, SDLC, writing business requirements, data
specifications, XML, Software testing, business analysis.
• Ability to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary
customer service
• Responsible for fostering transfer and growth of knowledge of team members.
• Experience running client meetings for gathering requirements, managing projects, collaborating on solutions and
resolving issues
• Experience developing test cases for both web applications as well as desktop applications
• Experience with testing planning tools and test execution tools
• Excellent teamwork skills
• Ability to work with and interact with other departments throughout the organization
• Experience is in Auto Finance Industry is a plus

Inside Sales Representative

700Credit has a direct hire opportunity for an Inside Sales Representative to join the team!

The Inside Sales Representative will be handling the sales process from initial call to closing the deal in a
business to business environment. Experience selling in the automotive financing or credit industries is a
strong plus. The ideal candidate will have proven success in telephone sales and delivering excellent
customer service.

The hire will be given all the tools and training to hit the ground running and achieve success in a short
amount of time.

Responsibilities
• Making outbound sales calls based on provided leads
• Communicating persuasively and successfully with General Managers, Controllers, and the
decision makers of auto dealerships
• Getting decision makers on the phone and qualifying the business
• Overcoming objections
• Performing Needs Analyses, cost comparisons, and cross sales activities
• Post-sales Support
• Documenting and prioritizing activities in SalesForce

Job Requirements
• Background in sales and/or marketing
• Exceptional verbal and written communication and interpersonal skills
• Strong organizational and time-management skills – ability to multitask
• Experience working within the retail Automotive Industry preferred
• Be a self-starter, able to work independently and collaboratively
• Ability to succeed in a competitive, high-performance work environment
• Must be dedicated and dependable, and demonstrate a solid work ethic
• Must be driven, sales oriented, and able to handle rejection with resilience
• Demonstrate a personable, outgoing and positive demeanor
Notes
• Leads will be provided to the candidate, but they may also engage in cold calling and special
cross selling projects occasionally
• No degree is required for this position
• There is no travel expected for the position
• Sales cycle length is 7-60 days
• Not willing to consider applicants needing to relocate for the position
• This is an in-office job located in Southfield MI

Customer Support Specialist

700Credit has a direct hire opportunity for a Customer Support Specialist to join the team!

The Customer Support Specialist’s major responsibility is to provide technical support to our current
customer base. This position is critical to our success as a Customer Support team, as they are the
“face” of the company. The ideal candidate will be pleasant, engaging, able to think on their feet, and
love servicing our customers. Our company is growing rapidly, and this is a position of growth.

Responsibilities:
• Work together with Customer Support Team to manage the flow of communication and
inquiries from our customer base utilizing our customer management software
• Handle in-bound inquiries from customers, both via telephone and email
• Provide first/second tier technical support (password resets, website help, etc)
• Work with field sales team, billing, and compliance departments as needed
• Work with customer onboarding team to balance flexible workloads
• May include occasional after-hours support

Requirements:
• 2 years of experience in a customer service function strongly preferred
• Excellent communication and customer service skills, both written and oral
• Highly organized and high attention to detail
• Flexible, highly accountable, and effective under pressure in a fast-paced environment
• Strong ability to work well in a team environment

Work hours are 9:00 AM to 6:00 PM or 10:00 AM to 7:00 PM.

Product Analyst

The Company

Open Dealer Exchange (ODE) is transforming the automotive retail industry with a range of product offerings referred to
collectively as the Digital Deal™. The Digital Deal™ automates the automotive buying and financing process for consumers, dealers and lenders.

The Role
The Business Analyst will be responsible for leading the efforts to define requirements and develop solutions for the Digital Deal™. We are looking for a self-starter with experience writing business requirements and running development efforts. As part of a growing company and team, the role requires strong leadership and forward thinking in order to deliver valuable solutions to automotive retail.
The Business Analyst will work with product leaders, client relationship managers, development teams, QA, operations, and integrated business partners through the entire software lifecycle, from initial conceptual design, through development and testing, and into production support.

Responsibilities
Define Solutions & Document Requirements
• Gather business requirements through proactive communication and collaboration with partners, clients, industry, and
internal experts. Understand business processes and business needs.
• Document business requirements and specifications, including functional requirements, flow charts, process
descriptions, use cases, user stories, and data specifications.
• Design solutions, and plan new products and enhancements to existing products. Collaborate with business and technical
resources internally and externally to design solutions that meet market needs.
• Compile analysis of competing solutions in the market.
• Prepare business case including market needs, competitive analysis, solution cost, and return on investment.
• Serve as the conduit between the business unit and the software development team.

Deliver Solutions
• Project management – Ensure the on-time release of deliverables by coordinating schedules with implementation teams
at Open Dealer Exchange, partners, and clients. Implementation teams may include project managers, client
implementation managers, development managers, business analyst, QA, release deployment managers, and
relationship managers.
• Coordinate deliverables into partner roadmaps and ODE internal roadmaps
• Perform Integration Testing and User Acceptance Testing (UAT) and Functionality Testing. Define and review test plans.

Production
• Demonstrate functionality to internal teams, partner teams, clients and prospective clients.
• Monitor usage, gather dealer and lender feedback, and proactively identify opportunities for improvement, including
writing new requirements for fixes, enhancements, and new functionality.
• Responsible for solution success – monitor and report on key usage metrics and coordinate and manage efforts to
maximize Open Dealer Exchange’s revenue.
• Troubleshooting & subject matter expertise with production issues.

 

Required Skills and Experience
• Bachelor degree in Business or Computer Science preferred
• 5+ years of experience as a Business Analyst developing business requirements, process flows, and program charters
and/or statements of work strongly preferred.
• Ability to understand technology and business processes, and how the two are dependent upon one another for solution
delivery.
• Excellent verbal and written communication skills, including the ability to effectively communicate with internal and
external customers.
• Excellent computer proficiency (MS Office – Word, Excel, Visio, PowerPoint, SharePoint).
• Strongly prefer 4 years of experience in project management methodologies, SDLC, writing business requirements, data
specifications, XML, Software testing, business analysis.
• Ability to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary
customer service.
• Experience running client meetings for gathering requirements, managing projects, collaborating on solutions, and
resolving issues.
• Excellent teamwork skills
• Ability to work with and interact with other departments throughout the organization
• Experience is in Auto Finance Industry is a plus

Senior Database Administrator

Direct hire opportunity for a Senior MS SQL DBA to join the team. Ideal candidate will have broad
database knowledge and experience. The position will require the following knowledge and skills:

• Creation, configuration, update, and dropping of databases and data structures and
schemas with Microsoft SQL Server 2012 and 2014.
• Defining security and integrity checks
• Developing, integrating, and maintaining procedures for efficient database and data
backup, recovery, and restoration based on program provided application requirements.
These are including but not limited to always-on and availability groups.
• Monitoring and adjusting database size against performance and storage capacity
• Optimization and performance tuning for queries, indexes, procedures, scripts, and caches
to improve database response/retrieval time and data loading efficiency
• Developing procedures to extract, transform, and load data among databases
• Loading and migrating data
• Implementing updates and fixes
• Performance tuning and optimization
The role of the Senior DBA is to proactively maintain the databases across multiple locations to
ensure high availability of mission critical applications. Ability to efficiently resolve issues is
critical.

Job Responsibilities:
• Work with the Infrastructure Team Members to maintain high service levels across the
company
• Work with the Application Development team to deliver business critical projects and
maintain high service levels
• Provide Root Cause Analysis for any SQL related issues as needed
• Install, upgrade, and apply maintenance and patches as needed
• Monitor and maintain existing database infrastructure
• Perform database loads and unloads/refreshes
• Work with internal and external teams as the SQL subject matter expert (SME) providing
best practices to enhance and optimize database systems.

Job Requirements
Minimum of 6 years of experience with database administration with SQL Server is strongly
preferred.
Desired Skills and Experience (not required):
• Bachelor’s degree in information technology or computer science, or related experience.
• Azure SQL managed instances
• JBoss/IBM WebSphere experience
• Microsoft IIS/ Apache Web Server experience
• DB2 Server experience
• Familiarity with Linux OS and the Linux Command Line
• SQL 2016 Always Encrypted experience

Full Stack Application Developer

Open Dealer Exchange is looking for a direct hire full-stack designer/developer to support its business in
Southfield, MI. The ideal candidate will have strong competencies in data structures, OOPS, and
software design to help create integrated applications that will become the number one loan acquisition
solution for dealerships across the US and Canada.

This person must be able to independently design, code, and test major features, as well as work jointly
with other team members to deliver complex technical solutions.

The hire will take full ownership of feature development from design to implementation, including
responsibilities for code roll-out and responding to customer issues.

Requirements
• Bachelor’s degree or higher in a related field and/or demonstrated applicable work experience.
• Experience designing robust and scalable applications that maximize reusability within code and
data structures.
• Experience developing, testing, and building J2EE systems using technologies such as Eclipse,
Java, Spring MVC, Hibernate, SQL, GIT, ANT, Maven, Gradle, SoapUI, Hibernate, and SQL.
• Experience designing and developing solutions that securely integrate with third party systems
over SOA standard technologies such as SOAP, REST, and Message Queuing.
• Understanding and implementation of security and data protection, and use of security
protocols such as Oauth2 and SAML.

In addition, the ideal full stack developer should be able to demonstrate:
• Proficiency with web application development using HTML, CSS, JavaScript, JQuery, AngularJS,
NodeJS, and Bootstrap.
• Proficiency with XML constructs such as XML Schema and XML Stylesheets (XSLT).
Experience building and testing solutions on Azure and Team Foundation Server will be an asset.

PEN Account Specialist

Open Dealer Exchange is searching for a motivated and energetic business professional to promote
adoption of Provider Exchange Network (PEN) services. This direct hire position will support client and
partner relationships to leverage marketing and training resources, all while supporting individual brands.
The PEN Account Utilization Specialist will work with the PEN Account Manager and direct with Clients to
execute programs and assist Provider Agents as they work with Dealers.

Provider Exchange Network (PEN) is a service to streamline the sales and registration of automobile
aftermarket and insurance products. PEN provides real time transaction integration services to leading
dealership software applications. Our audience is the auto F&I product providers, not the dealerships
themselves.

Responsibilities:
• Support client account projects and tasks to achieve business performance objectives
• Manage Provider/Agent activities for system registration and utilization efforts
• Identify and follow up on dealer setup and utilization opportunities
• Provide direct account support as needed to designated client accounts
• Manage creation and distribution of monthly data reporting for PEN Services
• Utilize PEN Marketing Tools and Library to support account engagement

Job Requirements:
• Minimum 2 years of experience in several of the following areas strongly preferred:
o Client Account Management
o Sales or Marketing
o Training
o Project Management
o Automotive Retailing, Automotive Retail Technology
o Business Analyst
• Bachelor’s degree in Marketing, Business, or related field
• Ability to travel domestically up to 5% (1-2 events per year)
• Excellent interpersonal skills
• Experience or aptitude using desktop software such as MS Office, SharePoint, CRM
• Organized and effective at independently managing workload and measurable tasks
• Analytical skills to review metrics and root cause discovery
• Ability to establish and meet realistic schedules and deliverables, and set priorities
• Dealership, specifically Finance & Insurance experience a strong plus

QA Analyst

Direct hire opportunity for a Software Quality Assurance Analyst to join the team in a junior SDET role.  Ideal candidate will have a keen analytical mindset and the ability to jump in to our on-going projects and come up to speed quickly.

The candidate will be focused on functional and integration testing using both manual and automated testing techniques throughout the Software Development Lifecycle (SDLC). This person will be motivated to work with business analysts and developers to ensure all requirement related deliverables are clearly understood and necessary testing is completed to ensure such requirements were met.

 

 

Responsibilities

  • Review internal processes, procedures, methodologies, standards and work with IT management to ensure processes are repeatable and efficient
  • Willingness and aptitude for working with various new infrastructure technologies as needs arise.
  • Review existing company technical documentation to ensure consistent professional results that can be utilized by other team members. Document application behaviors, results and issues where lacking.
  • Determine how to best test for new product and system features (manual and automated), as well as automation for regression tests. This includes UI testing and API testing
  • Design, implement and execute test plans and test cases in accordance with best practices and techniques and prepare test results for various test methods including black box, white box, stress/load, data integrity, security and automation
  • Track testing status and results and provide data reporting on defect/bugs, automation efficiencies and other significant indicators
  • Collaborate with the team to translate business requirements and functional specifications into test plans, test scripts and drive for high quality software practices
  • Collaborate across teams and departments to lead other QA in best practices for automation throughout our software development lifecycle that improves overall software reliability while minimizing overhead on development efforts

Job Requirements

  • Bachelors in Computer Science or related field, or equivalent work experience
  • Experience reading and comprehending .NET, JAVA, or other transferrable object oriented languages
  • Experience reading and writing SQL queries
  • SoapUI to test back-end distributed applications, experience strongly preferred
  • Experience in test plan and test case creation preferred
  • Experience in software development lifecycle including defect resolution process strongly preferred
  • Testing software technologies and standards such as SOAP and REST based web services, experience strongly preferred
  • Experience with SeleniumIDE/WebDriver to test front-end web based applications strongly preferred

Desired Skills

  • Solid technical skills with an ability to design & implement testing tools, scripts & frameworks for automated testing of web services
  • Candidates should have proven analytical ability and strong communication skills including proficiency in both written and spoken English
  • Self-motivated and capable of working in a dynamic environment
  • Out of the box thinker

Implementation Specialist

Description

700Credit is the largest provider of credit and compliance solutions to the automotive industry today. 700Credit is a dynamic, exciting place to work. We hire exceptional people and every one of them is empowered to think independently, to take initiative as an employee and to be innovative. 700Credit offers an excellent compensation/benefit package.

 

Summary

700 Credit is searching for a highly motivated Implementation Specialist to join our team. As an Implementation Specialist you are a key contributor in running our implementation process. As a member of the Implementation team you will be responsible for managing the implementation and training of our solutions for new and existing 700Credit clients. Ensuring that all activities occur on time, with a high level of dealer satisfaction, is critical.  You will use your experience and talents to analyze client needs, develop training and solutions tailored to the clients organization and ensure successful implementation of 700Credit services.

 

Responsibilities

  • Manage the implementation of new and existing clients from beginning-to-end
  • Partners with management and team to determine training needs for internal and external clients.
  • Provide guidance and support to clients on business process improvement and best practices during implementation in order to ensure high success and client adoption of the software.
  • Act as the primary point of contact for clients throughout implementation and for designated clients post implementation.
  • Act as an escalation point for client concerns and facilitate internal communications as needed during implementation process
  • Direct and perform follow-up as necessary to complete projects and elicit customer satisfaction.
  • Follow installation and implementation standards, project plans, and related documentation to ensure a high level of success during the implementation process.
  • Contribute as a positive member of the Implementation team by supporting all members of the team in a productive and constructive manner.
  • Conducts training sessions with clients as a part of implementation process.
  • Track and record all communications with clients.
  • Exchange routine information with members of setup, implementation, and support team, including priorities, timeliness and issues as they arise.

 

Preferred Qualifications

  • 1 to 3 years of experience working in a client service/customer service environment
  • High School diploma or equivalent in education and experience. Bachelor’s degree preferred
  • Proven ability to maintain focus and work effectively with multiple demands
  • Ability to work independently and as a team to accomplish tasks
  • Strong client relationship skills
  • Must be comfortable working in a performance based and structured environment while demonstrating high ethical standards
  • Excellent communication skills both verbal and written
  • Must be able comfortable on the phone

Want to Apply?

Our Hiring Process

1. Apply online – Apply online by selecting the position of interest and uploading your resume and cover letter.

2. Talk with the hiring manager – If your background meets our job requirements, we’ll reach out to arrange a phone interview with you and the  hiring manager.

3. Pre-employment testing – With the hiring managers recommendation, you’ll  move into our next step, pre-employment testing.

4. Office Visit – Once all sections of testing are completed successfully, we’ll  arrange an office visit so you can experience Open Dealer Exchange  first-hand – see the office, meet the team, and have all of your questions  answered!

5. Offer!